Shipping policy

Last updated: November 1, 2026

Thank you for shopping with NEXby. This policy explains where we ship, how long orders take and what to do if something goes wrong with your delivery.

Where We Ship

We currently ship to addresses within the United States only. We do not ship internationally at this time. Orders to P.O. boxes and APO/FPO addresses may not be supported by every carrier; if your address is one of these, please contact us before ordering.

Order Processing and Shipping Time

All orders are shipped within 6 business days of being placed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday are counted from the next business day.

Once your order ships, you will receive a confirmation email with a tracking number. Transit time after shipment depends on the carrier and your location, and is shown at checkout where available.

Shipping Rates

Shipping costs, if any, are calculated at checkout based on your order and delivery address. You will see the final shipping cost before you pay.

Order Tracking

Use the tracking link in your shipping confirmation email to follow your package. Tracking information can take up to 24 hours to update after the label is created. If you cannot find your email, check your spam folder or contact us.

Incorrect Address

Please check your shipping address carefully at checkout. If you made a mistake, email us as soon as possible. We can update the address only if the order has not yet shipped. We are not responsible for orders delivered to an incorrect address that was entered at checkout, and re-shipping costs may apply.

Delayed, Lost or Damaged Packages

  • Delayed: If your order has not arrived after the expected delivery window, contact us and we will look into it with the carrier.
  • Lost: If tracking shows the package as delivered but you did not receive it, please check with neighbors and your local carrier office first, then contact us within 7 days.
  • Damaged: If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund. See our Refund Policy for details.

Split Shipments

Items in one order may ship separately and arrive on different days. You will receive tracking for each shipment, and you are not charged extra shipping for split shipments.

Customs, Duties and Taxes

Because we ship within the United States only, no customs duties apply. Sales tax is calculated at checkout where required.

Contact Us

Questions about shipping? Email us at support@nexby.store and include your order number. We reply within 1 to 2 business days.